Prices and contracts
Utilitas offers environmentally friendly district heating services in Tallinn, Valga, Jõgeva, Haapsalu, Kärdla, Keila, Maardu, and Rapla, and district cooling services in Tallinn.
Utilitas determines the sale price of heat at the beginning of the month following the consumption period based on actual costs. The sale price of heat is equal to or lower than the maximum price established in the network area, which is announced at least one month before it comes into force.
What does the price consist of?
The maximum price of heat consists of costs for the production, distribution, and sale of heat, investments for fulfilling operating and development obligations, environmental, quality, and safety requirement costs, and justified profitability.
According to the District Heating Act, the maximum price of heat is confirmed by the Competition Authority
Heat prices by network areas
|Price excl. VAT||VAT||Total||Unit|
|1.||Heat carrier (water in the network) ¹||4.40||0.88||5.28||€/m³|
|2.||Owner supervision of heat pipeline construction||350.00||70.00||420.00||€|
|3.||Project management of heat pipeline construction (incl. owner supervision)|
|3.1.||The construction cost of a heat pipeline is up to €100 000||700.00||140.00||840.00||€|
|3.2.||The construction cost of a heat pipeline is over €100 000||up to 10% of the cost of the object|
|4.||Paid technical support services²||50.00||10.00||60.00||€/hour|
|incl. detection of defects in the client’s heating system
checking and tuning the heating unit automation
reading heat meter data³
repeated technical representative calls ⁴
restoration of heat supply⁵
|5.||A fine for violation of permanent heat regime⁶||60.00||€|
¹ Does not include the cost of heat
² The minimum work period is 60 minutes, additional time is allocated in 30-minute increments
³ If the remote read data is missing due to reasons arising from the customer (lack of power supply to the modem, etc.)
⁴ If the representative’s task was not performed during the initial visit due to reasons arising from the client
⁵ If the need to restore the heat supply arises from a violation of the purchase and sale agreement of the heat by the customer
⁶ If, despite repeated (two or more) orders, the customer still does not make efforts to ensure that the heat unit /customer installation operates in accordance with the prescribed norms, as stated in the standard conditions for the sale of heat. Payment of a fine does not release the client from the obligation to eliminate the violation.
The price list is valid from April 1, 2022
Standard terms and conditions for heat sales
The standard terms and conditions for heat sales can be viewed in Estonian.Open document
Conclusion and amendment of the contract
To conclude or amend the heat purchase and sale contract, please contact Utilitas client support. They will help you complete the necessary documents. The contract can be concluded or amended by the owner of the building or an authorized representative.
Contact Utilitas client support:
+372 610 7107
According to the District Heating Act, the heat company transports the heat via the network to the supply point, which is the point of connection between a network and a consumer installation. A consumer installation is defined as the functional set of heat pipes and devices intended for heat supply inside the building. In general, the supply point is the boundary of the property or the outer wall of the building, which is definitively located ahead of the building’s heating substation.
The amount of heat consumed in the building is measured with a heat meter in the heating substation. The heat meters belong to the heat company, which deals with the installation, regular inspection, and maintenance of the meters.
The heating substation and the heating system inside the building are the joint property of the building owners. The owners are responsible for the operation and the tuning of the heating devices, and the distribution of heat to the apartments or other premises.